What is Smart Delivery?
By setting up the Smart Delivery, you can increase the flexibility, efficacy of the tasks in your automation workflows. It helps you distinguish who enters your flows by email addresses, and prevents sending too many emails to the same customer in a short period of time.
How does it work?
ManySales usually proceeds the triggers from Shopify based on order IDs - your messages should be sent out per each order ID. But let's say, what if a person creates too many order IDs within a short time and you don't want to disturb him with the same message content?
Smart Delivery educates the system to not send the same message when there are two or more similar triggers happen in a short period of time - coming from the same person.
For example, the customer A creates 3 checkouts (3 different order ID) within 24 hours - with the same email address / phone number, he will eventually receive only 1 reminder message instead of all three.
Below are the apparent benefits you will get with Smart Delivery:
Optimizes your end-to-end approach
Avoids high spam rate
Avoids unpleasant situations with customers
This setting works best with triggers such as Abandoned Cart, Abandoned Checkout, Customer Winback, etc...