Sometimes the action block cannot be properly executed due to:

  • The related module has been disabled: you cannot trigger sending Email if you're not using User Engagement module, same with other modules.
  • SMS credits have run out: All SMS action block will be disabled if your credits are lower than $0.5. To resume it, you have to top up your SMS credits, just like SMS Campaigns.
  • Mail spam rate is high: All Email action block will be disabled if your spam rate is higher than 0.1%. To resume it, you have to set up a custom outbound domain, just like Email Campaigns.

In these cases, the flow will continue to other blocks if possible. After fixing the problem that prevents your action to run, the flow will automatically route back to that action block for the upcoming trigger event.

If you need more help, please let us know via our live chat or email us at support@manysales.io

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