There are some difficult situations to investigate your store deeper, and it's the main reason why we need permissions to access to your Products, Apps, Theme, and Orders information.

  • Theme: in case you had a problem with storefront display when using our features, Theme permission is compulsory for us to understand your problem further, we might take a look at your code and adjust it if needed.
  • Apps: our app does not work correctly, and its settings are one of the main reasons for that, so we need permission to re-check it.
  • Orders: in case you encountered an issue with Automation Flow regarding the order variants.
  • Products: we need to check whether your products from Shopify are synced to our apps properly or not.

We do understand your concern about your confidential information, we do have Privacy Policy, so please do not worry about leaking your valuable information.

For more details on how to create a staff account, please refer to this article.

Should you need further support, please feel free to contact us via live chat or email us at

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