In order to create an SMS in ManySales, please follow these steps:

  • Click icon User Engagement
  • Hit the button + Create new (or select the SMS Campaign tab, then hit the button Create new)
  • Choose tab Phone (Send a message through OTT @ SMS service)
  • Fill out the information in Message name and choose your audience
  • Compose your message in the field Write your message. Click (+) to add the emoji or click {...} to choose the variables
  • Click send test message button to check your content before delivering to your audience
  • Choose the Schedule as "Start Now" or you can customize the date to send to your customers (Custom date).
  • Click the Save button to complete


  • Customers can reply STOP to your SMS to opt-out from receiving further messages. You can include this keyword in your SMS content to notify your customers.
  • The system will update the phone status as Unsubscribed if customers send the messaging opt-out.
  • You can change the setting of Delivery Time from Custom Date to Start Now at any time, which depends on your campaign.
  • When you set the Delivery Time as Custom date, the time zone will be default as (GMT-05:00). If you want to change this time one to another one, you could do that in the Account and Billing tab which is located in the sidebar. Last but not least, don't forget to click the Save button after changing.

Should you need further support, please feel free to contact us via live chat or email us at

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